Case study · Terra
Land registry, from paper queues to a tracked process
Terra is a digital land registry for the Kurdistan Regional Government. Citizens follow their property transactions online, and registry staff process them in one workstation.
The challenge
Selling a property, releasing a mortgage or transferring ownership meant visiting offices and waiting without knowing where the file was. On the other side, clerks worked across paper and disconnected tools.
My approach
Two products, one source of truth. Citizens see each transaction as a timeline with clear steps, dates and an estimated approval time. Staff get a workstation built around the same transaction, with every document and comment attached to it.
- Sign in with KRD Pass by scanning a QR code, no new password
- Transactions shown as steps, not status codes
- Managers see load by role, so bottlenecks are visible
Key features
What I designed and why it works the way it does.
Feature 01
Sign in with KRD Pass
Citizens scan a QR code with the national KRD Pass app. No new account, no forgotten password.
Feature 02
Transactions as a timeline
Every ongoing transaction, like a mortgage release or a transfer of ownership, shows its steps, the date of each step and how long approval usually takes. A full transaction history sits below.
Feature 03
Registry workstation
Clerks receive an application, check the submitter, attach titles, documents and processing comments, and search titles with a full filter sidebar.
Feature 04
Operational dashboard
Transaction progress by status over the last seven days, and task load by role, from intake clerk to delivery clerk.
Feature 05
Administration
Users, groups, roles and permissions with editing for each, built for an organisation with more than a thousand staff accounts.
Scope
- Login via KRD Pass
- Properties
- Property details
- Ongoing transactions
- Transaction history
- Dashboard
- Workstation: transfer of ownership
- Documents & out documents
- Title search
- Users, groups, roles, permissions
- Seller & buyer flows
- Admin flows
- Dashboards
- High fidelity UI
Get in touch
Open to remote design roles
Email is the fastest way to reach me. You can also download my CV, find me on LinkedIn, or call +387 61 738 931.